FAQs

1. What is HalalOnClick x PureGood?

HalalOnClick x PureGood is a joint venture Ramadan grocery delivery service that was specifically set up to support the Mendaki ETF donation project. Customers who purchase a Ramadan set will receive the set, and a amount of the profits contributes to Mendaki's Education Trust Fund.

2. What kind of products are available on this service?

You will get a set of Ramadan necessities (individual set differs), that will help you prepare for the fasting month. Some of the products are Pyramid Dates, Iranian Dates, Date Syrup, Oat Cookies, Cooking Rempah and oral hygiene products.

3. How long will it take for my order to arrive?

All orders will be delivered within 3 working days. As it is the Ramadan period, please bear with us for any inconvenience as it is during our peak season.

4. What happens if I'm not at home to receive my delivery?

If you are not at home, we will leave the item at your doorstep.

5. What is the delivery process like?

Once we receive your order, it will be picked and packed and we will determine the day of delivery. When the order has been packed, you will receive an SMS or email informing you that the order has been fulfilled. Please note that the order might not necessarily be out for delivery on that day but merely the timestamp when the staff has packed your order. We will notify you separately via SMS when the order is out for delivery.